At GREEN TRAVEL BAGS LTD, we aim to make the delivery process as clear and straightforward as possible.
This Shipping Policy explains how orders placed through greentrave.com are processed, dispatched, and delivered.
Please review this policy before placing an order.
1. About Our Shipping Service
GREEN TRAVEL BAGS LTD is an online retailer offering women’s jewellery and accessories.
We aim to process customer orders efficiently and provide appropriate delivery information during the checkout process.
Available delivery options, delivery charges, and estimated delivery times may vary depending on the destination, product availability, order size, and delivery service selected.
2. Order Processing
Orders are normally processed after payment has been successfully received and the order information has been verified.
Processing includes activities such as:
Reviewing the order
Confirming payment
Preparing the products
Packaging the order
Preparing the shipment documentation
Handing the order to the applicable delivery service
Orders are generally processed during our normal business operations.
Orders placed during weekends, public holidays, or other non-business periods may take additional time to process.
3. Processing Time
The time required to prepare an order may vary depending on product availability and the nature of the order.
Where an estimated processing time is available, it will be communicated on the relevant product page or during the ordering process.
If an unexpected delay occurs, we will make reasonable efforts to provide relevant information where appropriate.
4. Delivery Time
Estimated delivery times depend on factors including:
Delivery destination
Delivery method selected
Courier or postal service
Product availability
Order processing time
Public holidays
Weather conditions
Customs procedures
Circumstances outside our reasonable control
Any delivery timeframe shown on our website is an estimate unless expressly stated otherwise.
Delivery times should therefore not be interpreted as a guaranteed delivery date unless we have specifically confirmed otherwise.
5. Shipping Charges
Applicable shipping charges will be displayed during the checkout process where relevant.
Shipping costs may vary depending on:
Delivery destination
Delivery method
Order size or weight
Promotions or special offers
Other applicable delivery conditions
Before completing an order, customers should review the total order amount, including any applicable delivery charges.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please carefully check:
Full name
House or building number
Street name
City or town
County or region where applicable
Postal code
Country
Contact telephone number where requested
We cannot guarantee successful delivery where an incorrect or incomplete address has been provided.
If you realise that your delivery information is incorrect, please contact us as soon as possible.
We will make reasonable efforts to assist before the order has been processed or dispatched.
7. Order Tracking
Where tracking is available for the selected delivery method, tracking information may be provided after the order has been dispatched.
Tracking information may take some time to become active after the package has been handed to the delivery provider.
If tracking information does not immediately show movement, please allow reasonable time for the delivery provider’s system to update.
8. Delayed Deliveries
Although we aim to meet the estimated delivery timeframe, delays can occasionally occur.
Possible causes include:
Courier delays
Postal service disruption
Severe weather
Public holidays
High delivery volumes
Incorrect delivery information
Customs or border procedures
Transport disruption
Other circumstances beyond our reasonable control
If your order appears to be significantly delayed, please contact us with your order information so that we can assist.
9. Lost or Missing Packages
If an order has not arrived within the applicable delivery timeframe, please contact us.
We may request information such as:
Order number
Customer name
Delivery address
Tracking number, if available
Date of purchase
Where appropriate, we may contact the relevant delivery provider or take other reasonable steps to investigate the delivery status.
The resolution of a missing package will be handled in accordance with applicable law and our customer service procedures.
10. Damaged Packages
If your package appears visibly damaged when delivered, please take reasonable steps to document the condition of the package before opening it where possible.
If the product inside is damaged, contact us as soon as reasonably possible.
Please provide:
Order number
Description of the damage
Photographs of the packaging
Photographs of the affected product
We will review the information and advise you on the appropriate next steps.
11. Incorrect Items
If you receive a product that is different from the item ordered, please contact us as soon as reasonably possible.
Please provide your order number and photographs of the product received where appropriate.
We will review the issue and provide an appropriate resolution in accordance with our policies and applicable consumer rights.
12. International Delivery
Where international delivery is available, delivery times and requirements may vary depending on the destination country.
International shipments may be subject to customs procedures, import requirements, duties, taxes, or other charges imposed by the destination country.
Where applicable, such charges may be the responsibility of the recipient unless otherwise stated during the ordering process or required by law.
Customers are responsible for providing accurate delivery information and complying with applicable import requirements in their destination country.
13. Customs and Import Delays
For international orders, customs authorities may inspect or delay shipments.
GREEN TRAVEL BAGS LTD cannot control the processing time of customs authorities.
Customs clearance may therefore result in additional delivery time.
Customers should be aware that the laws and import requirements of the destination country may differ from those of the United Kingdom.
14. Failed Delivery
A delivery may fail for reasons including:
Incorrect or incomplete address
Recipient unavailable
Delivery access problems
Refusal of delivery
Failure to collect a package
Courier delivery restrictions
Customs issues
Other circumstances outside our reasonable control
If a package is returned to us following a failed delivery, please contact our customer service team to discuss the available options.
Additional delivery charges may apply in certain circumstances where permitted by law.
15. Order Changes Before Dispatch
If you need to change your delivery address or other order information, please contact us as soon as possible.
We will make reasonable efforts to accommodate changes before an order has been processed or dispatched.
Once an order has been dispatched, changes may no longer be possible.
16. Delivery to a Third Party
If you request delivery to an address belonging to another person, such as a family member or gift recipient, you are responsible for ensuring that the delivery information is accurate.
Once the order has been placed, changes to the delivery address may not always be possible.
17. Delivery Confirmation
Depending on the delivery method used, the delivery provider may provide confirmation of delivery.
A package may be marked as delivered based on the delivery provider’s tracking information.
If tracking indicates that a package has been delivered but you cannot locate it, please contact us promptly so that we can review the situation.
18. Delivery and Consumer Rights
Nothing in this Shipping Policy is intended to limit or exclude any statutory consumer rights that apply to you.
Where applicable, our delivery obligations and your rights will be governed by relevant consumer protection laws.
If there is a conflict between this policy and a mandatory legal right, the applicable legal right will take precedence.
19. Contact Us About Shipping
If you have questions about an order or delivery, please contact us.
GREEN TRAVEL BAGS LTD
18 Yeading House Larch Crescent Hayes England UB4 9DZ United Kingdom
