GREEN TRAVEL BAGS LTD (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information of customers and visitors who use our website, greentrave.com.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, when we may share it, how we protect it, and the rights you may have in relation to your personal information.
By using our website or purchasing products from us, you acknowledge that you have read this Privacy Policy.
1. Who We Are
GREEN TRAVEL BAGS LTD is an online retailer offering women’s jewellery and accessories.
Company Name: GREEN TRAVEL BAGS LTD
Registered Address: 18 Yeading House Larch Crescent Hayes England UB4 9DZ United Kingdom
For privacy-related questions or requests concerning your personal information, you can contact us using the details above.
2. Information We Collect
Depending on how you interact with our website, we may collect the following categories of information.
Information You Provide to Us
When you place an order, contact us, or use certain features of our website, we may collect information such as:
Full name
Billing address
Shipping or delivery address
Email address
Telephone number
Order information
Product information associated with your purchase
Communications you send to us
Information you provide when requesting customer support
Other information you voluntarily provide to us
Payment Information
When you make a purchase through our website, payment information may be processed by the relevant payment service provider.
We do not need to retain your complete payment card number or security code in order to process your order.
Payment providers may collect and process payment information in accordance with their own privacy policies and security procedures.
We may receive limited payment-related information, such as payment status, transaction references, or other information necessary to confirm and manage your order.
3. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, depending on the technologies and services used on the website.
This may include:
IP address
Browser type
Device type
Operating system
Website pages visited
Approximate interaction information
Date and time of visits
Referring website
Technical information relating to website performance and security
We may use this information to help operate, secure, maintain, and improve our website.
4. How We Use Your Information
We may use personal information for the following purposes:
Processing Orders
We use information provided during checkout to:
Process and confirm orders
Arrange delivery
Communicate order updates
Provide customer support
Process returns and refunds
Maintain transaction records
Customer Service
We may use your contact information to respond to enquiries, questions, complaints, or requests relating to our products and services.
Website Operation
We may use technical information to:
Operate our website
Maintain website security
Detect and prevent fraudulent or unauthorised activity
Troubleshoot technical problems
Improve website functionality and performance
Business Administration
We may process personal information where necessary to maintain appropriate business, accounting, transaction, tax, and administrative records.
Legal and Regulatory Requirements
We may use or disclose personal information where necessary to comply with applicable legal obligations, respond to lawful requests, protect our legal rights, or prevent fraud or other unlawful activity.
5. Lawful Bases for Processing
Where applicable, we process personal information on one or more of the following lawful bases under applicable UK data protection law:
Contract
We may process information where it is necessary to perform a contract with you, such as processing and fulfilling an order that you have placed.
Legal Obligation
We may process information where necessary to comply with a legal or regulatory obligation.
Legitimate Interests
We may process information where it is necessary for our legitimate business interests, provided that those interests are not overridden by your rights and interests.
Examples may include maintaining website security, preventing fraud, managing customer relationships, and improving our services.
Consent
Where consent is required, we will request your consent before carrying out the relevant processing.
Where processing is based on consent, you may withdraw your consent at any time, subject to applicable legal requirements.
6. Sharing Personal Information
We do not sell customers’ personal information.
We may share personal information with carefully selected service providers where necessary to operate our online store and provide services to customers.
Depending on the services actually used by our website, these providers may include:
Payment service providers
Delivery and courier providers
Website hosting and technical service providers
Website security providers
Customer service providers
IT and software service providers
Professional advisers
Accounting or financial service providers
We only share information that is reasonably necessary for the relevant purpose.
We may also disclose information where required by law, legal process, court order, or a lawful request from an appropriate authority.
7. Payment Processing
Payments made through our website may be processed by third-party payment service providers.
Payment providers use their own systems and security measures to process payment transactions.
We do not request or intentionally store complete payment card details on our own systems where payment processing is handled directly by a third-party payment provider.
Payment-related information may be processed by the relevant provider in accordance with its own privacy policy and applicable legal requirements.
8. Delivery and Order Fulfilment
To fulfil an order, we may need to provide relevant customer information to delivery or fulfilment service providers.
Information may include the recipient’s name, delivery address, telephone number, email address, order reference, and other information necessary to complete delivery.
We only provide information reasonably required for order fulfilment and delivery.
9. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies may be used for purposes such as:
Keeping the website functioning properly
Maintaining shopping cart functionality
Remembering certain preferences
Improving website performance
Maintaining website security
Understanding how visitors use the website
Supporting relevant website features
Some cookies may be strictly necessary for the operation of the website.
Where applicable, non-essential cookies or similar technologies will only be used in accordance with applicable requirements, including obtaining consent where required.
You can manage certain cookie preferences through the cookie controls available on our website or through your browser settings.
Because the exact cookies used by a website can change over time, we recommend reviewing the cookie information presented on our website when you visit.
10. Marketing Communications
Where we send promotional or marketing communications, we will do so in accordance with applicable laws and requirements.
Where consent is required for marketing communications, we will obtain the appropriate consent before sending them.
You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the relevant communication or by contacting us.
Please note that even if you opt out of marketing communications, we may still contact you with important service-related information, such as information concerning an order you have placed.
11. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The length of time information is retained may depend on:
The purpose for which the information was collected
Whether an order or customer relationship remains active
Legal, accounting, tax, or regulatory requirements
The need to establish, exercise, or defend legal claims
Our legitimate business requirements
When personal information is no longer required, we will take reasonable steps to securely delete, anonymise, or otherwise dispose of it where appropriate.
12. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration, or disclosure.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
For this reason, while we take reasonable precautions to protect personal information, we cannot guarantee absolute security.
13. International Data Transfers
Some third-party service providers we use may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection requirements.
Depending on the circumstances, this may include relying on an adequacy decision or appropriate contractual or other safeguards recognised under applicable law.
14. Your Data Protection Rights
Depending on the circumstances and applicable law, you may have rights in relation to your personal information, including:
The right to request access to personal information we hold about you
The right to request correction of inaccurate or incomplete information
The right to request deletion of personal information in certain circumstances
The right to request restriction of processing in certain circumstances
The right to object to certain types of processing
The right to data portability where applicable
The right to withdraw consent where processing is based on consent
Rights relating to certain forms of automated decision-making or profiling, where applicable
These rights are subject to applicable legal conditions and exemptions.
15. How to Exercise Your Rights
If you would like to exercise a data protection right or ask us a question about how we handle personal information, please contact us.
Postal Address: GREEN TRAVEL BAGS LTD 18 Yeading House Larch Crescent Hayes England UB4 9DZ United Kingdom
We may need to request additional information to verify your identity before completing certain requests. This is intended to help protect your personal information from unauthorised disclosure.
16. Children’s Privacy
Our website is intended for general consumers and is not specifically directed at children.
We do not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided us with personal information in circumstances where this should not have occurred, please contact us so that we can review the situation and take appropriate action.
17. Third-Party Websites
Our website may contain links to third-party websites, services, or platforms.
If you follow a link to a third-party website, that website will have its own privacy practices and policies.
We are not responsible for the privacy practices, content, or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.
When we make changes, we will update the “Last Updated” date shown at the top of this page.
Where appropriate, we may provide additional notice of significant changes.
We recommend checking this page periodically to remain informed about how we handle personal information.
19. Complaints
If you have concerns about the way we have handled your personal information, please contact us first so that we have an opportunity to review and address your concern.
You also have the right, where applicable, to lodge a complaint with the UK’s data protection supervisory authority, the Information Commissioner’s Office (ICO).
You can find information about making a complaint through the ICO’s official website.
20. Contact Us
If you have any questions about this Privacy Policy or our handling of personal information, please contact:
GREEN TRAVEL BAGS LTD
18 Yeading House Larch Crescent Hayes England UB4 9DZ United Kingdom
