Welcome to greentrave.com. These Terms of Service (“Terms”) govern your access to and use of our website and your purchase of products from GREEN TRAVEL BAGS LTD.
By accessing our website, browsing our products, or placing an order, you agree to comply with these Terms. Please read them carefully before using our website or purchasing from us.
1. About Us
This website is operated by:
GREEN TRAVEL BAGS LTD
Registered Address: 18 Yeading House Larch Crescent Hayes England UB4 9DZ United Kingdom
GREEN TRAVEL BAGS LTD operates an online retail business offering women’s jewellery and accessories.
2. Using Our Website
You may use our website for lawful purposes and in accordance with these Terms.
You agree not to:
Use the website for unlawful or fraudulent purposes
Attempt to gain unauthorised access to our website or systems
Interfere with the operation or security of the website
Introduce malicious software, viruses, or harmful code
Use automated methods to improperly access or collect website information
Copy, reproduce, or commercially exploit website content without permission
Provide false or misleading information when placing an order
Use another person’s personal or payment information without authorisation
We reserve the right to restrict or suspend access to our website where reasonably necessary to protect our website, business, customers, or other users.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, prices, specifications, and other information displayed on our website are accurate and up to date.
However, minor differences may occur between the appearance of a product on screen and the actual product due to factors such as lighting, photography, device settings, or display characteristics.
Product availability may change without notice.
We reserve the right to correct errors, update product information, or withdraw products from sale where appropriate.
4. Product Prices
The prices displayed on our website are the prices applicable at the time of purchase, unless otherwise stated.
We make reasonable efforts to ensure that pricing information is accurate. If we discover a genuine pricing error before an order has been fulfilled, we may contact you to clarify the situation.
Where an incorrect price has been displayed due to an obvious error, we reserve the right to correct the error and, where appropriate, cancel the affected order and refund any amount already paid.
Any applicable delivery charges or other additional charges will be presented during the ordering process where applicable.
5. Placing an Order
When you place an order through our website, you are making an offer to purchase the selected products in accordance with these Terms.
After submitting an order, you may receive an order confirmation acknowledging that we have received your request.
Receipt of an order confirmation does not necessarily mean that your order has been accepted in every circumstance.
An order may be subject to availability, payment verification, pricing checks, fraud prevention procedures, and other reasonable checks.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
A product is unavailable
There is an obvious pricing or product information error
Payment cannot be successfully authorised
We reasonably suspect fraudulent or unauthorised activity
The order contains inaccurate or incomplete information
We are unable to fulfil the order for circumstances beyond our reasonable control
If we cancel an order after payment has been received, we will arrange an appropriate refund of the amount paid for the cancelled order.
6. Payment
Payment must be successfully completed through the payment methods made available on our website before an order can be processed.
Payments may be processed by third-party payment service providers.
We do not normally have access to or store complete payment card details where those details are processed directly by a third-party payment provider.
You confirm that you are authorised to use the payment method provided when placing an order.
We may carry out reasonable payment, security, and fraud-prevention checks before processing an order.
7. Order Confirmation
After placing an order, please check your confirmation information carefully.
If you believe that an order contains an incorrect delivery address, product selection, quantity, or other important information, please contact us as soon as possible.
We will make reasonable efforts to assist with changes before an order has been processed or dispatched, although we cannot guarantee that changes can be made after processing has begun.
8. Delivery
We aim to process and deliver orders within the delivery information stated on our website.
Delivery times may vary depending on the destination, delivery service, product availability, and circumstances outside our reasonable control.
Once an order has been dispatched, delivery may be affected by circumstances including:
Courier delays
Severe weather
Public holidays
Customs or border procedures
Incorrect or incomplete delivery information
Other circumstances outside our reasonable control
Customers are responsible for providing accurate delivery information when placing an order.
If an order cannot be delivered because the delivery information provided by the customer is incorrect or incomplete, additional arrangements may be required.
Please refer to our Shipping & Delivery policy for further information.
9. Returns and Refunds
We want customers to have a positive shopping experience.
Returns, cancellations, and refunds are handled in accordance with our applicable Returns & Refunds Policy and the rights provided to consumers under applicable law.
Where a refund is approved, the refund will normally be issued using the original payment method unless otherwise agreed or required by law.
Certain products or circumstances may be subject to specific return conditions where permitted by applicable law.
Please review our Returns & Refunds policy before purchasing if you have questions about returning a product.
10. Faulty, Damaged, or Incorrect Products
If you receive a product that is damaged, faulty, or materially different from what you ordered, please contact us as soon as reasonably possible.
Please provide relevant order information and, where appropriate, photographs or other details that may help us understand the issue.
We will review the matter and provide an appropriate resolution in accordance with applicable consumer protection law and our policies.
Nothing in these Terms limits or excludes any statutory rights that you may have as a consumer.
11. Cancellation Rights
Where applicable, consumers may have statutory cancellation rights under UK consumer protection legislation.
Any applicable cancellation rights, procedures, exclusions, and refund arrangements are explained in our Returns & Refunds Policy.
Nothing in these Terms is intended to remove or restrict rights that cannot legally be excluded.
12. Intellectual Property
Unless otherwise stated, the content available on our website, including text, product descriptions, graphics, photographs, logos, page designs, and other materials, is owned by or licensed to GREEN TRAVEL BAGS LTD or used with appropriate permission.
You may access and use website content for personal, non-commercial shopping purposes.
You must not reproduce, distribute, modify, publish, sell, license, or commercially exploit our website content without our prior written permission, except where permitted by law.
13. User-Submitted Information
If you submit information, reviews, comments, feedback, or other content to us, you are responsible for ensuring that the information is accurate and does not infringe another person’s rights.
You must not submit content that:
Is unlawful or fraudulent
Contains malicious software
Infringes intellectual property rights
Contains defamatory or abusive material
Violates another person’s privacy
Is misleading or deliberately deceptive
We reserve the right to remove or decline to publish content that we reasonably believe violates these requirements.
14. Website Availability
We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, error-free, or completely secure.
The website may occasionally be unavailable because of:
Maintenance
Technical problems
Security issues
Software or hosting issues
Updates or improvements
Circumstances outside our reasonable control
We may modify, suspend, or discontinue parts of the website where reasonably necessary.
15. Third-Party Services and Links
Our website may contain links to or rely upon third-party services, including payment providers, delivery providers, technology providers, or other external services.
Third-party services are subject to their own terms and policies.
We are not responsible for the content, availability, security, or privacy practices of third-party websites or services that we do not control.
16. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.
By using our website, you acknowledge that you have reviewed our Privacy Policy.
17. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
Subject to applicable law, we are not responsible for losses that could not reasonably have been anticipated at the time the relevant contract was formed or for circumstances outside our reasonable control.
We do not exclude or limit liability for matters that cannot legally be excluded or limited, including applicable consumer rights.
Nothing in these Terms affects your statutory rights as a consumer.
18. Events Outside Our Control
We will not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances beyond our reasonable control.
Such circumstances may include natural disasters, severe weather, public emergencies, transport disruption, strikes, interruptions to telecommunications or internet services, government actions, or other events that could not reasonably have been prevented.
Where such circumstances occur, we will take reasonable steps to minimise their impact where possible.
19. Suspension or Termination
We may suspend or terminate access to our website where reasonably necessary, including where we believe that a user has:
Violated these Terms
Attempted fraudulent activity
Misused the website
Attempted to compromise website security
Used the website for unlawful purposes
Termination or suspension does not affect rights or obligations that arose before the suspension or termination.
20. Changes to These Terms
We may update these Terms from time to time to reflect changes to our website, products, services, business practices, or applicable legal requirements.
When changes are made, we will update the “Last Updated” date at the top of this page.
The updated Terms will apply to future use of the website and, where applicable, future orders.
We recommend reviewing this page periodically.
21. Governing Law
These Terms are governed by the laws applicable in England and Wales, subject to any mandatory consumer protection rights that apply to you.
If you are a consumer, nothing in these Terms is intended to deprive you of mandatory legal protections or rights that cannot lawfully be excluded.
22. Contact Us
If you have any questions about these Terms, your order, our products, or our services, please contact us.
GREEN TRAVEL BAGS LTD
18 Yeading House Larch Crescent Hayes England UB4 9DZ United Kingdom
